Privacy Policy

Last updated: February 2, 2026

This Privacy Policy outlines how we collect, use, process, and protect your personal information when you access and use our online gaming platform. We are committed to maintaining the highest standards of data protection and privacy in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Personal Data Protection Bill. By using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. We encourage all users to carefully review this document to understand how their personal information is handled within our gaming environment.

Information Collection and Types

We collect various categories of personal information to provide you with a comprehensive and secure gaming experience. The collection of this information is essential for operating our platform, ensuring compliance with regulatory requirements, and delivering personalised services to our users. Our data collection practices are designed to be transparent and proportionate to the services we provide.

We collect the following types of personal information:

  • Account registration details including full name, date of birth, email address, and mobile number
  • Identity verification documents such as Aadhaar card, PAN card, driving licence, or passport copies
  • Financial information including bank account details, UPI IDs, and payment method preferences
  • Gaming activity data encompassing game preferences, betting patterns, win-loss records, and session durations
  • Technical information such as IP addresses, device identifiers, browser types, and operating system details
  • Communication records including customer support interactions, feedback submissions, and promotional responses
  • Location data for compliance with jurisdictional requirements and fraud prevention measures
  • Behavioural analytics data to understand user engagement patterns and platform usage statistics

The collection methods include direct submission through registration forms, automatic collection through cookies and tracking technologies, third-party verification services, and monitoring of platform interactions. We ensure that all data collection activities are conducted with appropriate user consent and in compliance with applicable privacy regulations.

Purpose and Legal Basis for Processing

We process your personal information for specific, legitimate purposes that are directly related to providing our gaming services and maintaining a secure, compliant platform. Our processing activities are based on various legal grounds, including contractual necessity, legal compliance requirements, legitimate business interests, and explicit user consent where required.

The primary purposes for processing your personal information include:

  • Account creation, maintenance, and user authentication to ensure secure platform access
  • Payment processing, transaction management, and financial reconciliation for deposits and withdrawals
  • Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Fraud detection, prevention, and security monitoring to protect users and platform integrity
  • Customer support provision, query resolution, and technical assistance delivery
  • Marketing communications, promotional offers, and personalised gaming recommendations
  • Legal compliance reporting, regulatory submissions, and audit trail maintenance
  • Platform improvement, feature development, and user experience enhancement initiatives

We process data based on contractual necessity when the processing is essential for providing our services, legal compliance when required by Indian gaming regulations, legitimate interests for business operations and security purposes, and consent for marketing activities and optional features. Users have the right to withdraw consent for non-essential processing activities at any time through their account settings or by contacting our support team.

Data Sharing and Third-Party Disclosure

We maintain strict controls over the sharing of your personal information and only disclose data to trusted third parties when necessary for service provision, legal compliance, or legitimate business purposes. All third-party relationships are governed by comprehensive data processing agreements that ensure appropriate protection standards are maintained.

We may share your personal information with the following categories of third parties:

  • Payment processors and financial institutions for transaction processing and fraud prevention
  • Identity verification services for KYC compliance and age verification procedures
  • Cloud service providers and hosting companies for secure data storage and platform operations
  • Customer support platforms and communication tools for service delivery and user assistance
  • Marketing partners and advertising networks for promotional activities with explicit user consent
  • Legal advisors, auditors, and compliance consultants for regulatory and business purposes
  • Law enforcement agencies and regulatory authorities when required by applicable laws
  • Corporate transaction parties in case of mergers, acquisitions, or business transfers

We do not sell, rent, or trade your personal information to unaffiliated third parties for their independent use. All data sharing arrangements include appropriate safeguards, including contractual protections, technical security measures, and regular compliance monitoring. International data transfers, if any, are conducted with adequate protection mechanisms in accordance with Indian data protection regulations and international standards.

Data Security and Protection Measures

We implement comprehensive security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security framework encompasses technical, administrative, and physical safeguards designed to maintain the confidentiality, integrity, and availability of user data throughout its lifecycle on our platform.

Our security measures include:

  • Advanced encryption protocols for data transmission and storage using industry-standard algorithms
  • Multi-factor authentication systems for user accounts and administrative access controls
  • Regular security audits, vulnerability assessments, and penetration testing procedures
  • Secure data centres with physical access controls, environmental monitoring, and backup systems
  • Employee training programmes on data protection, security awareness, and privacy best practices
  • Incident response procedures for security breaches, data loss events, and system compromises
  • Regular software updates, patch management, and security configuration maintenance
  • Network security monitoring, intrusion detection systems, and automated threat response mechanisms

Despite our robust security measures, no system can guarantee absolute security. We continuously monitor emerging threats, update our security protocols, and invest in advanced protection technologies. In the unlikely event of a security incident affecting your personal information, we will notify affected users and relevant authorities in accordance with applicable legal requirements and our incident response procedures.

User Rights and Data Control

We respect your fundamental rights regarding your personal information and provide various mechanisms for you to exercise control over your data. These rights are designed to ensure transparency, accountability, and user empowerment in accordance with Indian privacy regulations and international best practices for data protection.

You have the following rights regarding your personal information:

  • Right to access your personal information and obtain copies of data we hold about you
  • Right to rectify inaccurate or incomplete personal information in your account profile
  • Right to request deletion of your personal information subject to legal and contractual obligations
  • Right to restrict or object to certain processing activities, particularly for marketing purposes
  • Right to data portability allowing you to obtain your data in a structured, machine-readable format
  • Right to withdraw consent for processing activities that are based on your explicit agreement
  • Right to lodge complaints with relevant data protection authorities regarding our processing activities
  • Right to be informed about automated decision-making processes that may affect you significantly

To exercise these rights, you can access your account settings, use our self-service data management tools, or contact our dedicated privacy support team. We will respond to your requests within the timeframes specified by applicable laws, typically within thirty days of receiving a valid request. Some rights may be subject to exceptions or limitations based on legal requirements, contractual obligations, or legitimate business interests.

Data Retention and Disposal

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Our data retention practices are based on various factors including the nature of the information, legal requirements, business needs, and user preferences.

Our retention periods are as follows:

  • Account information is retained for the duration of your active account plus seven years for regulatory compliance
  • Transaction records and financial data are maintained for ten years in accordance with Indian financial regulations
  • Identity verification documents are retained for seven years following account closure or verification completion
  • Gaming activity logs and behavioural data are retained for five years for audit and compliance purposes
  • Marketing communications and preferences are retained until you withdraw consent or for three years
  • Customer support records are maintained for three years following the resolution of inquiries
  • Security logs and incident reports are retained for seven years for investigation and prevention purposes
  • Technical data and system logs are typically retained for one to three years depending on their purpose

At the end of the applicable retention period, we securely dispose of personal information using industry-standard data destruction methods. This includes secure deletion of digital files, physical destruction of paper records, and certified disposal of storage media. We maintain records of disposal activities for audit purposes and regularly review our retention policies to ensure they remain appropriate and compliant with evolving legal requirements.